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Privacy Policy

Effective Date: 10/07/2025

This Privacy Policy explains how Sync Payments Ltd (“we”, “us” or “our”) collects, uses, and protects your personal data when you interact with us, including through our website www.syncpayments.co.uk

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We are committed to safeguarding your privacy and ensuring transparency about how your information is used.

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1. Who We Are

Sync Payments Ltd is a UK-based company providing payment processing services, card terminals, and merchant support to businesses across the UK.

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2. What Data We Collect

We may collect the following types of personal information when you:

  • Visit or fill out forms on our website

  • Speak with us by phone or email

  • Sign up for our services or request a quote

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Data we may collect includes:

  • Full name and contact details (email, phone number, business address)

  • Business name and trading details

  • Financial or payment information (e.g. to process your transactions)

  • Website usage data (e.g. IP address, browser type, pages visited)

  • Any other information you voluntarily provide

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3. How We Use Your Data

We process your data to:

  • Respond to enquiries or requests

  • Provide our payment and merchant services

  • Set up and manage your account or payment terminal

  • Process payments and issue payouts

  • Meet legal and regulatory obligations

  • Improve our services and user experience

  • Send service-related communications (we’ll only send marketing emails if you’ve opted in)

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4. Legal Basis for Processing

We rely on the following legal bases:

  • Contractual obligation – to provide the services you request

  • Legitimate interests – such as improving services or responding to enquiries

  • Legal compliance – meeting regulatory requirements

  • Consent – for marketing communications and cookies (you can withdraw consent at any time)

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5. How We Share Your Data

We do not sell your data. We may share it with:

  • Payment processing partners or acquirers (e.g. SumUp, acquiring banks)

  • Technical service providers (e.g. email hosting, CRM, website analytics)

  • Regulators or authorities where legally required

All third parties we work with are bound by data protection obligations.

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6. Data Storage & Security

Your data is stored securely using industry-standard technologies. We take appropriate steps to prevent unauthorised access, loss, or misuse.

We store your data for as long as necessary to fulfil the purpose it was collected for, and in line with legal and regulatory requirements.

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7. Your Rights

You have the right to:

  • Access a copy of your personal data

  • Correct or update inaccurate information

  • Request erasure of your data

  • Object to or restrict how we use your data

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at info@syncpayments.co.uk

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8. Cookie & Tracking Policy

When you visit our website, we may store or retrieve information on your browser in the form of cookies. These help us improve your experience and better understand how people interact with our site.

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We use:

Essential Cookies

These are required for basic site functionality (e.g. page navigation, security, and accessibility).

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Analytics Cookies

We use Google Analytics to collect anonymous data on how visitors use our site. This helps us improve usability and content.

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Marketing & Tracking Cookies

We use tools like the Meta Pixel and other tracking pixels to measure ad performance, improve relevance, and retarget website visitors with relevant advertising.

You will be asked to consent to non-essential cookies when visiting our site. You can change or withdraw your consent at any time using our cookie settings or through your browser preferences.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Sync Payments Ltd
Email: info@syncpayments.co.uk
Website: https://www.syncpayments.co.uk

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